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Customer HyperCare Coordinator with German

Location: 

Warsaw, MZ, PL, 00-844

Req ID:  14193


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Job Title 

Customer Hypercare Coordinator

 

Location 

Warsaw, Poland (Hybrid)

 

About Us

At Ingersoll Rand we are passionate about inspiring progress around the world. Our people and our family of brands work together to increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com. Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including minorities, females, individuals of all sexual orientations and gender identities and individuals with disabilities.

 

Job Summary

The Hypercare team is specialized in qualifying customer inquiries to ensure they are all properly addressed. We are now expanding the team with a new member as an addition to the 7 current team members.

 

Responsibilities

  • Inbound Leads: act as the first point of contact for leads received through the website or other sources.
  • Qualify these leads and proactively hand them off to the appropriate sales person or channel, ensuring adherence to standard procedures and delivering a positive customer experience.
  • Follow-ups: follow up with internal teams and distributors to ensure timely responses to customers.
  • NPS: support initiatives aimed at enhancing the company's Net Promoter Score (NPS) by creating positive experiences for all types of inbound inquiries.

 

Basic Qualifications

Languages: English B2/C1; German B2/C1, Polish C1/C2 is nice to have.

 

Travel & Work Arrangements/Requirements

Site Based

 

Key Competencies

  • Previous experience in Customer Service/Help Desk, Telemarketing, Sales, or any previous sociable roles.
  • Determined and results oriented

 

What we Offer

  • Competitive Salary
  • Annual Bonus
  • Equity plan for new hires
  • Private Medical Care
  • Cafeteria / Holiday subsidy
  • Flexible Working Hours (hybrid)
  • Stable working environment, focusing on long-term cooperation
  • Technical, Professional, and Skills Training
  • International working environment

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Special Accommodation

If you are a person with a disability and need assistance applying for a job, please submit a request.

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We are committed to making our customers successful.

We are bold in our aspirations while moving forward with humility and integrity.

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

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