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Field Service Technician

Location: 

Wujiang, JS, CN, 215200

Req ID:  18875


Current employees: please log into our system to apply

Responsibilities:

  • Provide 2nd level on-site and remote IT support
  • Respond to, troubleshoot, and resolve end-user computer hardware and software issues
  • Provide hands-on local support for global SME infrastructure teams
  • Manage local end-user assets and refresh processes
  • Participate in local, regional, and global IT projects and initiatives
  • Identify and highlight continuous improvement actions
  • Log and manage work via the Ingersoll Rand ServiceNow ticketing system
  • Maintain global IT standards and processes
  • Provide out-of-hours emergency support, remote and on-site, when required

Requirements:

  • 3-6 Years’ experience in a similar role
  • Ability to work collaboratively and independently
  • High level of customer focus
  • Good verbal and written communication skills
  • Good problem-solving skills
  • Desktop hardware and software technical knowledge and troubleshooting skills

Preferences:

  • Experience with supporting the following operating systems: Windows 11, MacOS, iOS, iPadOS, and Android
  • Experience with supporting IT at office, distribution, and manufacturing locations
  • Experience working in a global IT organization

Travel & Work Arrangements/Requirements 

  • This position will be fully on site.

Special Accommodation

If you are a person with a disability and need assistance applying for a job, please submit a request.

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

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