Production Planner/CX

Key Responsibilities:

1. Order Processing:
• Accurately process customer orders and verify product specifications, pricing, and delivery timelines.
• Coordinate with production teams to ensure timely fulfillment and resolve bottlenecks in the process.
2. Shipment Coordination:
• Address shipment delays and proactively update customers on delivery statuses.
• Schedule shipments and track delivery progress while ensuring proper documentation for domestic orders.
3. Payment Tracking:
• Monitor payment statuses, follow up on outstanding balances, and resolve payment discrepancies in collaboration with the finance team.
4. Production Planning:
• Develop and maintain production schedules that align with customer demands and inventory levels.
• Monitor production progress, prioritize tasks, and optimize resource allocation to meet deadlines.
5. Customer Communication:
• Serve as the primary point of contact for sales & customer inquiries related to orders, shipments, and payments.
• Address and resolve customer concerns with professionalism and provide regular updates on order status.
6. Documentation & Reporting:
• Maintain detailed records of orders, shipments, and payments while preparing regular reports on operational performance.
• Analyze data to identify trends and implement process improvements to enhance efficiency and customer satisfaction.

Qualifications:

• Bachelor’s degree or equivalent experience in customer service, logistics, or production planning.
• Proven experience in order processing, shipment coordination, payment tracking, and production planning.
• Strong communication, organizational, and multitasking skills with exceptional attention to detail.
• Proficiency in ERP systems, and Microsoft Office Suite.
• Ability to work effectively in a fast-paced environment and meet deadlines.