Internal Sales Representative

Internal Sales Representative

Job Summary

As an Internal Sales Representative, you will be responsible for supporting equipment sales and service growth across the Netherlands from our Zoeterwoude office. You will act as a key point of contact for customers, distributors, and internal stakeholders, building strong commercial relationships and ensuring customer enquiries are managed efficiently from initial contact through to order completion.

Working closely with external sales representatives, service teams, and operations, you will manage quotations, follow up on opportunities, coordinate customer requirements, and contribute to achieving business growth objectives. This role requires strong commercial awareness, excellent communication skills, and a proactive approach to customer service and sales support.

Responsibilities

Customer & Sales Support

• Manage customer enquiries relating to equipment, service, and spare parts.
• Prepare and follow up quotations to maximize conversion rates.
• Support the complete sales process from enquiry to order receipt.
• Proactively identify opportunities for additional sales and service offerings.
• Build and maintain strong relationships with existing customers.
• Support external sales colleagues with commercial and administrative activities.

Business Development

• Generate and qualify new sales opportunities through telephone and digital prospecting.
• Follow up marketing campaigns and customer leads.
• Maintain regular contact with existing customers to identify future business opportunities.
• Assist in implementing commercial initiatives to drive revenue growth.

Commercial Administration

• Maintain accurate customer and opportunity records within CRM systems.
• Monitor open quotations and ensure timely follow-up.
• Coordinate internally with service, operations, and finance teams to ensure customer expectations are met.
• Support contract administration and order processing activities.

Reporting & Communication

• Track and report sales activity and key performance indicators.
• Communicate market trends, customer feedback, and competitor activity to management.
• Participate in sales meetings and contribute to business planning activities.

Basic Qualifications

• HBO-level education or equivalent experience, preferably within a technical or commercial discipline.
• Demonstrable experience in an internal sales, customer service, or commercial support role.
• Experience within industrial equipment, engineering, or compressed air markets is advantageous.
• Proficiency in Dutch and English, both written and spoken.
• Experience working with CRM and ERP systems.

Travel & Work Arrangements

• Primarily office-based in Zoeterwoude.
• Occasional customer visits and attendance at company events as required.
• Flexible working arrangements in line with company policy.

Key Competencies

• Customer-focused and commercially driven.
• Excellent communication and relationship-building skills.
• Strong organizational and administrative capabilities.
• Proactive and solution-oriented mindset.
• Ability to prioritize and manage multiple tasks effectively.
• Team player with a collaborative approach.
• Comfortable working independently and taking ownership of responsibilities.
• Technical aptitude and willingness to learn industrial products and applications.

Personal Attributes

• Positive and professional attitude.
• Confident and resilient.
• Enjoys supporting customers and solving commercial challenges.
• Detail-oriented and highly organized.
• Takes initiative and follows through on commitments.
• Willing to go the extra mile for customers and colleagues.
• Pragmatic, hands-on, and results-oriented.

What We Offer

• Competitive salary and benefits package.
• Annual bonus opportunity.
• Company share program.
• Pension scheme.
• Professional development and training opportunities.
• Opportunity to develop within a global industrial organization.
• Collaborative and supportive working environment.