Service Coordinator

Location  

Piešťany, Slovakia

About Us

Oxywise is an innovative Slovak company based in Piešťany, specializing in the development and production of oxygen, nitrogen, and air generation systems. With a strong focus on quality, efficiency, and customer-oriented solutions, Oxywise supports clients worldwide across various industries, delivering reliable technologies and comprehensive service support.

Job Summary

Service Coordinators manage service operations and customer requests on a daily basis, ensuring smooth communication between customers, suppliers, and internal teams. They handle order processing, quotations, service planning, and logistics while supporting both local and international operations. The role also includes administrative, technical, and coordination tasks related to service activities and spare parts management.

Responsibilities

• Communicate with customers, suppliers, and intercompany teams via email and phone
• Prepare quotations and process incoming orders
• Create and maintain maintenance plans for generators and complete systems
• Order spare parts and manage warehouse stock, including packaging and shipment preparation
• Coordinate service activities, including travel arrangements (flights, accommodation, visas, transport)
• Issue advance invoices and support order-related administration
• Maintain service documentation, databases, and reports
• Handle customer complaints and warranty claims
• Collaborate with logistics, purchasing, accounting, and sales departments
• Provide basic technical support and resolve minor issues
• Prepare weekly reports and support intercompany tasks
• Manage service leads in CRM systems (e.g., Salesforce)

Basic Qualifications

• Communicative English and Slovak
• Strong communication and organizational skills
• PC literacy (MS Office); CRM system experience (e.g., Salesforce) is an advantage
• Detail-oriented with a proactive and responsible approach
• Ability to multitask and work in a dynamic environment
• Team player with a problem-solving mindset

Travel & Work Arrangements/Requirements

Primarily office-based role in Piešťany with occasional flexibility depending on business needs.

Key Competencies

• Excellent communication skills
• Organizational and coordination abilities
• Attention to detail and accuracy
• Proactive and solution-oriented mindset

What we Offer

• Motivating salary and annual bonuses
• Meal vouchers
• Equity grant (company shares)
• Flexible working hours
• Possibility of Home Office
• Contribution to language/professional courses
• LinkedIn Learning free access
• Refreshment at the workplace for free
• Employee assistance program

Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.