Apply now »

 


 

 

 

 

Product Support Engineer

Location: 

Shanghai, SH, CN, 200245

Req ID:  20242


Current employees: please log into our system to apply

About the Role

Ingersoll Rand is seeking a Product Support Engineer to provide advanced technical support for our precision fastening product portfolio. This role serves as a Tier 2/Tier 3 escalation resource, helping customers, distributors, service centers, and internal teams resolve complex product, software, and system integration issues while improving customer satisfaction and product reliability.

 

Key Responsibilities

  • Provide advanced technical support for precision fastening systems, controllers, cordless tools, software, and related accessories.
  • Support customers and channel partners through troubleshooting, installation guidance, and technical training on products and related software and communications
  • Partner with Engineering, Quality, Product Management, and Service teams to characterize complex issues and to provide solutions to the field.
  • Conduct product testing, warranty investigations, and root cause analysis.
  • Develop and maintain technical documentation, knowledge articles, and training materials.
  • Support on-site customer visits and technical assessments as needed.

 

Qualifications

Required

  • Bachelor's degree in Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics, Automation, Industrial Engineering, or a related technical field.
  • 3-5 years of experience in technical support, field service, application engineering, manufacturing engineering, or related roles.
  • Experience troubleshooting electromechanical systems, software-connected devices, industrial controls, or communication networks.
  • Strong problem-solving and customer-facing communication skills.
  • Fluent in Mandarin Chinese and English.
  • Ability to travel within China as required.

 

Preferred

  • Experience with power tools and controllers used in product  assembly in manufacturing environments.
  • Knowledge of PLC communications, Ethernet/IP, Profinet, industrial networks, and manufacturing systems.
  • Experience supporting customers in automotive, electronics, appliance, or industrial manufacturing environments.

 

What We're Looking For

A hands-on technical problem solver with a passion for helping customers succeed. The ideal candidate combines strong engineering fundamentals with experience supporting industrial products, software, and connected systems in manufacturing environments.

Special Accommodation

If you are a person with a disability and need assistance applying for a job, please submit a request.

Lean on us to help you make life better

We think and act like owners.

We are committed to making our customers successful.

We are bold in our aspirations while moving forward with humility and integrity.

We foster inspired teams.

Bicycle rights prism poutine austin. Drinking vinegar gluten-free iceland, typewriter farm-to-table selfies XOXO food truck four loko.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

Apply now »