Distribution Service Manager

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title 

Distribution Service Manager

Location 

(Surat, India)

About Us

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Job Summary

We are seeking an experienced Service Engineer to install, commission, and maintain rotary air compressors. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-centric approach. The role involves frequent travel, overtime, and ensuring customer satisfaction while managing stakeholder requirements.

Responsibilities

• Timely addressing of service issues of Critical customers of all distributors
• DSM effectiveness to maintain DSI for this region
• Attending issue resolution and escalation calls of CPs like WIP, RMS, Tech Direct,TAVANT and DSM coordination meetings
• Train develops and coach channel partners, skill mapping of all CPs
• Drive, track support warranty management process
• Monitoring and supporting QR code monitoring process and support generating revenue
• Iconn  trigger management and issues management via same
• Supporting regional sales team with air-end opportunities through SPM & other more opportunities like VFD through Tech leads

Basic Qualifications

• Qualification: 3years Diploma in Mechanical/Electrical

Travel & Work Arrangements/Requirements

• As per the business requirement

Key Competencies

• Compressor knowledge: In-depth understanding of rotary air compressors, including installation, commissioning, and maintenance.
• Strong mechanical skills, including troubleshooting and repair of compressors and related equipment.
• Familiarity with electrical systems, including control circuits and motor control.
• Understanding of pneumatic systems, including piping, valves, and controls. 

What we Offer

We are all owners of the company! Stock options(Employee Ownership Program)  that align your interests with the company's success.   

Yearly performance-based bonus, rewarding your hard work and dedication.   

Leave Encashment  

Maternity/Paternity Leaves 

Employee Health covered under Medical, Group Term Life & Accident Insurance 

Employee Assistance Program  

Employee development with LinkedIn Learning  

Employee recognition via Awardco  

Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.   

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.