Hypercare Coordinator

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Hypercare Coordinator

New Delhi, India

About Us

Everest (An Ingersoll Rand Business) is a pioneer in India's industrial low-pressure and vacuum solutions, Everest offers a comprehensive range of products including dry screw vacuum pumps, mechanical vacuum boosters, customized industrial vacuum systems, twin & tri lobe Roots blowers, turbo blowers, multi-stage centrifugal blowers, side channel blowers, and spares. With a strong track record of serving various industries such as water treatment, effluent treatment, cement, aquaculture farms, FGD, chemical & pharmaceutical plants, food processing units, waste oil re-refining units, paper, and pneumatic conveying systems, Everest has earned a reputation for reliability and innovation.

Job Summary

The Hypercare Coordinator manages the full MQL lifecycle, including timely intake, accurate Salesforce recording, 24‑hour acceptance, and lead qualification using standardized scripts. The role ensures proper lead allocation, conducts follow‑ups with customers and sales teams, and monitors pending leads for timely action. It also includes executing NPS surveys, analyzing feedback for reporting, tracking NPS performance against targets, and collaborating with the EMEA Hypercare team to maintain adherence to standard Hypercare procedures and workflows.

Responsibilities

• Manage complete MQL processing including intake, accurate Salesforce recording, and 24‑hour lead acceptance.
• Qualify incoming leads using standardized scripts and predefined sales questionnaires.
• Allocate qualified leads promptly to the appropriate sales representatives.
• Conduct systematic follow‑ups with customers and sales teams to ensure lead progression.
• Monitor leads open beyond 7 days and drive timely action through sales team engagement.
• Execute NPS surveys with customers on scheduled timelines and ensure completion.
• Analyze NPS results (Promoters, Passives, Detractors) and share insights with the Marketing Manager.
• Track overall NPS performance to maintain scores above the defined target threshold.
• Collaborate closely with the EMEA Hypercare team to align with global Hypercare standards.
• Ensure strict adherence to the established Hypercare workflow and compliance across touchpoints.

Basic Qualifications

• Graduation or Post Graduation in business or sales related area is preferred

Travel & Work Arrangements/Requirements

Work from Office (New Delhi HO)

Key Competencies

• Hypercare experience in Process Flow or similar industry
• Good communication skills
• Proficient in Salesforce and MS Excel

What we Offer

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.