Customer Account Specialist

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title 

Customer Account Specialist

Location  

Brno, Czechia / Warsaw, Poland

About Us

ARO is a global fluid management business that started in 1930 and has been part of the Ingersoll Rand family since 1994. We offer a range of pumping solutions in the chemical, life sciences, food & beverage, electronics, and industrial markets.

Job Summary

The Customer Account Specialist will be responsible for managing our key distributor experience in Europe & Africa by handling and supporting all operational transactions for the ARO Fluid Management business within an assigned territory. The specialist will coordinate the order flow activities across departments and geographical locations in order to ensure we meet our commitments to the customers.

Responsibilities

• Manage customer orders from booking to invoicing through multiple channels.
• Interface daily with our key distributor employees to solve customer problems.
• Work with supply sites to satisfy customers' required delivery dates.
• Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc.
• Provide customer support for pre order activities (pricing, availability, quoting, technical specifications).
• Process customer orders (promise dates, order entry, collaboration with supply chain and operations).
• Manage Sales Order backlog in relation to dating / holds / quotes and Purchase Orders errors.
• Ensure that all requested support is provided to meet monthly revenue target.
• Process claims and product returns in line with the Business Unit policies within the service level objectives and initiate corrective actions.
• Identify improvements by using Lean Principles methodology and more!

Basic Qualifications

• Third level qualification in Business, Marketing, Supply Chain or product engineering. Bachelor’s Degree preferred.  Ideal for candidates with a background/interest in business and/or technical knowledge of products and their applications
• Preferably with 3 years' experience in service / customer facing role. Previous exposure to industrial products preferred.
• Proficient in English and in one additional European language required
• Proficient in MS Office applications and experience with ERP (Oracle/SAP…)
• Analytical approach

Travel & Work Arrangements/Requirements

• Flexible working hours, hybrid model (up to 50% of HO per month), travelling <5% of the total working time annually.

Key Competencies

• Proficient in English and in one additional European language required
• Proficient in MS Office applications and experience with ERP (Oracle/SAP…)
• Preferably with 3 years' experience in service / customer facing role. Previous exposure to industrial products preferred.

What we Offer

Below benefits apply to the Czech location only, Polish benefits may differ.

• Motivating salary and annual bonuses, company shares
• Meal vouchers
• Flexipass vouchers 700 CZK or Multisport Card for free
• 5 weeks of holiday, sick days
• Celebrate your birthday (day off)
• Flexible working hours
• Possibility of Home Office
• Contribution to language/professional courses 6000 CZK
• Contribution to pension and life insurance
• Mobile service employee program
• Pleasant and modern working environment close to the city center
• Refreshment at the workplace for free
• Employee assistance program

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Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.